- Official Language Policy,

- Act, Rules,

- Incentive Schemes etc.

 Exam Plan

In terms of RBE No. 53/2019, dt. 19.03.19, the Written Examination will be held in two stages viz. Pre-qualifying Examination and Main Examination as

1- Pre-qualifying Examination:

(a) There shall be a Pre-qualifying single paper examination of 100 marks which shall have100% Objective type Multiple Choice Question only.

(b) The distribution of marks will be as under:

i. Technical Subject -   40 marks

ii.  General Knowledge including Optional Questions on Official Language Policy -  30 marks

iii.  Establishment & Financial Rules 30 marks

2- Qualifying Marks: The candidates scoring 75% marks and above in the Pre-qualifying Examination 3- Main examination: The Pre-qualifying Examination will be followed by one descriptive type paper on professional subject comprising of 100 marks and the qualifying marks in the written examination will be 60% and above.

PRE-QUALIFYING EXAMINATION

Professional / Technical Subject:

 Booking of Goods Traffic, Forwarding Notes, Registration of Indents, WDRF, e-Registration of Demands (e-RD), Preferential Traffic Order (PTO), Allotment, Rating and Routing of Traffic, Route Rationalization Scheme, Mis-declaration, RR, eTRR, e-payment of Freight, Electronic in Motion Weighbridge (EIMWB), Pre-weigh bin system, Weighment Including Punitive Charges for Overloading, Empty Tare Weighment, Classification of Goods, Loading and Unloading including transhipment, Free time for loading and unloading, Debit and Credit Hours, Booking of animals, Dangerous and Offensive goods, Military Traffic, RMC etc., different charges like Demurrage, Wharfage, Stacking and their waival and Stabling charges, etc.

 FOIS and its working-Modules RMS & TMS, Integration of EIMWB with FOIS.

 RBS (Rates Branch System).

 Policy guidelines- Transportation products.

 Freight Incentive Schemes, Goods Shed working, Trainload Benefit, Container Service, PCO, CONCOR, Loadability of Wagons, PCC of Wagons, Higher Capacity Routes, Investment Schemes like EOL MGR and Dynamic Pricing Policy – LTTC, STS, TEFD, Liberalised Special Freight Train Operators (LSFTO), Terminal Development Scheme (TDS), Freight Advance Scheme, Roll On Roll Off Scheme (RO-RO) etc.,

 Policy of Private Freight Terminals (PFT).

 Sidings-Private siding rules, Charges, etc.

 Dedicated Freight Corridor.

 Other recent policy changes regarding freight.

 Sealing and Labeling of wagons, Delay in transit, Disposal of Seal Defective Wagons.

 Delivery of consignments, Undercharges, Overcharges, Refund of overcharges –Rebooking and diversion, Delivery of consignments short of destination, Disposal of consignments over carried, Disposal of Unclaimed and Unconnected consignments.

 Online Goods Balance sheet.

 Commercial Inspections and its importance.

 Station Outstanding-Realization and its clearance.

 Marketing and Sales activities at the level of Divisions and Headquarters, Business Development Unit (BDU)

 Claims Prevention and Claims Statistics, Claims prevention measures/activities, Claims Prevention material, NR Cell.

 Liability of Railways in case of accident to a passenger train, Liability of Railways in regard to passenger traffic-Section 124 & 124 A of Indian Railways Act and dealing with such compensation cases.

 Railway Passengers (Manner of investigation of untoward incidents) Rules, 2020, Compensation and Ex-gratia for death and injury to passengers due to accidents.

 Liability of Railways as Carriers of Goods and Animals.

 Railway Claims Tribunal Act and functioning of RCT.

 Right to information Act, 2005

 Disaster Management and related issues & Roles of Commercial Department

 Commercial Plot.

 Coordination of functions of various consultative committees at National, Zonal and Divisional levels.

 Public relations on Railways, Public complaints and their disposal.

 Catering Policy 2017 and issues- Role of IRCTC and Railways, TSVs, new initiatives viz. e-Catering, Ready to Eat (RTE) Meals, etc.

 Multipurpose Stall Policy

 Indian Railways Conference Association-its functions.

 Commercial Statistics-their usefulness.

 Indian Railways Act-chapters relating to Traffic facilities, working of Railways responsibility of Railways as Carrier and penalties and offences.

 Reservation and Refund rules.

 Earmarking of various quotas by trains-End to End, Pooled Quota, and Remote Quota.

 Types of Quotas, Sr. Citizen, Ladies, Handicapped (Divyangjan) Duty Pass, MPs etc.

 Policy for foreign tourists.

 Entitlement -MPs for travel by train.

 Role of IRCTC in Ticketing.

 Policy guidelines for opening of new PRS/UTS/Unified/Defence/IPPRs Locations.

 Policy guidelines regarding preparation of charts.

 Various Ticketing Schemes- Advance reservation, concept of e-Tickets, i- Tickets, and other modes of purchasing reserved tickets, TatkalScheme, Upgradation, Suvidha and Tatkal Special trains, Booking of Special Coaches & Trains, Alternate Train Accommodation System (ATAS) VIKALP, Scheme of Frequent Travel (SOFT), Tickets through ATMs, etc.

 Unreserved Ticketing System (UTS), UTS on mobile, Automatic Ticket Vending Machines (ATVM) , Jansadharan Ticket Booking Scheme (JTBS), CoTVM, YTSK, STBA, etc. Online Coaching Balance sheet.

 Issue of tickets to halt agents through UTS.

 Payment of fare through digital means – PoS/UPI/Card.

 ICMS & Role of Commercial Department with respect to punctuality.

 Multi Modal Transport.

 Rail Travel concessions and their rules.

 Ticket Checking- Duties, checks, sections of Indian Railway Act, etc. Computerization of TTE lobbies, HHT to TTEs- Various measures including Intensive Check Posts (ICPs) to combat ticketing frauds and ticketless travel.

 Categorization of Railway stations depending upon Passenger Revenue.

 Halt Policy.

 Passenger Amenities, Adarsh stations, Minimum Essential Amenities, Recommended and Desirable passenger amenities depending upon classification of stations, Amenities under MPLADS/Sponsorship, Works Programme, etc.

 Station Redevelopment, IRSDC, RLDA, Station Development jointly with Ministry of Tourism.

 Complaint Management- Role in Railways, Rail Madad.

 Passenger Profile Management – Its uses and further improvements

 Artificial Intelligence and Data Analysis in Railways

 Digitization in Railways. Payments through digital medium (Various modes)

 IRPSM – Working Passenger Amenities Items.

 Integrated on-board services, Bedroll distribution in AC coaches, cleanliness of coaches, On board supply of Newspapers, magazines, toiletries etc.

 Public-Private Partnership (PPP) schemes, Pay and Use toilets (Deluxe as

well as Normal), Retiring Rooms, Waiting Halls, Beautification of Stations, Station Cleanliness.

 Train Enquiry System, National Train Enquiry System (NTES), Integrated Train Enquiry System (ITES), POET/Touch Screen, 139, etc.

 Customer Care Training- A more customer friendly attitude among the frontline staff, On Job Training.

 Commercial publicity & Non-Fare Revenue- Policies and implementation on Zonal Railways.

 Classification of Revenue

 Apportionment of Revenue

 Strategies to enhance Sundry earnings, Parking Contracts, Cloak Room Contracts, ATMs & various Kiosks.

 Luggage & Parcels – Rules of acceptance, booking, overloading, carriage and delivery of luggage and parcels, advance Booking of Parcels, Kisan Parcel Special Trains, e-Commerce in Parcels, Modified Comprehensive Parcel Leasing Policy of leasing of Parcel Cargo Express Trains, Parcel Management system (PMS), Railway Mail Service.

 Arbitration Mechanism for various Revenue contracts.

 TIA Inspection

 TAMS

 Door Step Banking

 Cash in Transit.

Establishment Rules.

1. Organization of the Personnel department in the Railways- Objectives, functions and policies of the Personnel department- Role of Personnel Officer in the Headquarters and on the Division.

2. Classification of services- Recruitment to the different services, Viz., Group ‘A’ to Group ‘C” – Reservations in Railway Services- Rule of RRBs & RRCs in Recruitment – Recruitment through other than usual channels- Promotion Policy and Methods.

3. Personnel Supervision- Leadership qualities and styles, formal and informal leadership- Democratic and participative leadership styles- Advantages of participation – Joint Councils of Management – Negotiating Machinery Schemes – Zonal and Divisional Corporate Enterprises Groups

4. a) Labour Relations and Welfare: Important recognized Trade Unions in Railways- Roles of Unrecognized Unions and methods of dealing with them –PNMs and PREM.

b) Industrial Disputes and Legislative Framework, Causes for industrial disputes, basic remedies, the Industrial Disputes Act 1947, Strikes, Lockouts and Layoffs, Handling of Grievance at Divisions and in the Headquarters by Labour Enforcement Officers.

c) The Hours of Employment Regulations, - Overtime – Job Analysis and its Mechanics.

d) The Workmen’s Compensations ACT – Ex-gratia Payment, Incentive

Bonus Scheme.

5. Discipline and Appeal Rules, Conduct Rules and Leave Rules.

6. Welfare: Pass Rules, Retirement benefits under the PF and Pensions Schemes, Final Settlement – Welfare of the whole family of Railway men- Concept and practice obtaining on the Railways.

Financial Rules.

1. Parliamentary Control over Railway Finance, Public Accountability, Cannons of Financial Propriety.

2. Financial Planning Budgeting, Budgetary and Financial Reviews – Appreciation accounts.

3. Rules of Allocation – Classification of expenditure – Control of expenditure – Responsibility Accounting – Performance Budgeting - Exchequer Control – Appreciation accounts.

4. Works Programme –Financial justification of Works – Surveys – Preparation of Estimates – Capital Budget – Control over Capital Expenditure – Productivity Test .

5. Financial control over Stores Expenditure – Purchase and Stores Keeping Procedure – Inventory Control and ABC Analysis.

6. Rules and procedure relating to Tenders and Contracts for execution of Works and Procurement of Stores.

7. Procedure for Possessing and finalizing Audit Objections and Draft Paras.

8. Delegation of Powers.

9. Losses, Frauds and Embezzlements.

General Knowledge:

The paper contains questions on subjects of interest as well as importance. The questions shall be so based as to test the knowledge of candidates which they would acquire by general observation/reading without specific study on detailed knowledge of text books. The paper shall also contain questions on topics of national importance, achievements of Railways as also questions which will test the awareness of candidates to developments which are taking place.

Official Language policy and Rules.

 Booking of Goods Traffic, Forwarding Notes, Registration of Indents, WDRF,

e-Registration of Demands (e-RD), Preferential Traffic Order (PTO), Allotment, Rating and Routing of Traffic, Route Rationalizaton Scheme, Mis-declaration, RR, eTRR, e-payment of Freight, Electronic in Motion Weighbridge (EIMWB), Pre-weigh bin system, Weighment Including Punitive Charges for Overloading, Empty Tare Weighment, Classification of Goods, Loading and Unloading including transhipment, Free time for

loading and unloading, Debit and Credit Hours, Booking of animals, Dangerous and Offensive goods, Military Traffic, RMC etc., different charges like Demurrage, Wharfage, Stacking and their waival and Stabling charges, etc.

 FOIS and its working-Modules RMS & TMS, Integration of EIMWB with FOIS.

 RBS (Rates Branch System).

 Policy guidelines- Transportation products.

 Freight Incentive Schemes, Goods Shed working, Trainload Benefit, Container Service, PCO, CONCOR, Loadability of Wagons, PCC of Wagons, Higher Capacity Routes, Investment Schemes like EOL MGR and Dynamic Pricing Policy – LTTC, STS, TEFD, Liberalized Special Freight Train Operators (LSFTO), Terminal Development Scheme (TDS), Freight Advance Scheme, Roll On Roll Off Scheme (RO-RO) etc.,

 Policy of Private Freight Terminals (PFT).

 Sidings-Private siding rules, Charges, etc.

 Dedicated Freight Corridor.

 Other recent policy changes regarding freight.

 Sealing and Labeling of wagons, Delay in transit, Disposal of Seal Defective Wagons.

 Delivery of consignments, Undercharges, Overcharges, Refund of overcharges –Rebooking and diversion, Delivery of consignments short of destination, Disposal of consignments over carried, Disposal of Unclaimed and Unconnected consignments.

 Online Goods Balance sheet.

 Commercial Inspections and its importance.

 Station outstanding-Realization and its clearance.

 Marketing and Sales activities at the level of Divisions and Headquarters, Business Development Unit ( BDU)

 Claims Prevention and Claims Statistics, Claims prevention measures/activities, Claims Prevention material, NR Cell.

 Liability of Railways in case of accident to a passenger train, Liability of Railways in regard to passenger traffic-Section 124 & 124 A of Indian Railways Act and dealing with such compensation cases.

 Railway Passengers (Manner of investigation of untoward incidents) Rules, 2020, Compensation and Ex-gratia for death and injury to passengers due to accidents.

 Liability of Railways as Carriers of Goods and Animals.

 Railway Claims Tribunal Act and functioning of RCT.

 Right to information Act, 2005

 Disaster Management and related issues & Roles of Commercial Department

 Commercial Plot.

 Coordination of functions of various consultative committees at National, Zonal and Divisional levels.

 Public relations on Railways, Public complaints and their disposal.

 Catering Policy 2017 and issues- Role of IRCTC and Railways, TSVs, new initiatives, i.e., e-catering, Ready to Eat (RTE) Meals, etc.

 Multipurpose Stall Policy

 Indian Railways Conference Association-its functions.

 Commercial Statistics-their usefulness.

 Indian Railways Act-chapters relating to Traffic facilities, working of Railways responsibility of Railways as Carrier and penalties and offences.

 Reservation and Refund rules.

 Earmarking of various quotas by trains-End to End, Pooled Quota, and Remote Quota.

 Types of Quotas, Sr. Citizen, Ladies, Handicapped (Divyangjan) Duty Pass, MPs etc.

 Policy for foreign tourists.

 Entitlement -MPs for travel by train.

 Role of IRCTC in Ticketing.

 Policy guidelines for opening of new PRS/UTS/Unified/Defence/IPPRs Locations

 Policy guidelines regarding preparation of charts.

 Various Ticketing Schemes- Advance reservation, concept of e-Tickets, i- Tickets, and other modes of purchasing reserved tickets, Tatkal Scheme, Upgradation, Suvidha and Tatkal Special trains, Booking of Special Coaches & Trains, Alternate Train Accommodation System (ATAS) VIKALP, Scheme of Frequent Travel (SOFT), Tickets through ATMs, etc.

 Unreserved Ticketing System (UTS), UTS on mobile, Automatic Ticket Vending Machines (ATVM) , Jansadharan Ticket Booking Scheme (JTBS), CoTVM, YTSK, STBA, etc. Online Coaching Balance sheet.

 Issue of tickets to halt agents through UTS.

 Payment of fare through digital means – PoS/UPI/Card.

 ICMS & Role of Commercial Department with respect to punctuality.

 Multi Modal Transport.

 Rail Travel concessions and their rules.

 Ticket Checking- Duties, checks, sections of Indian Railway Act, etc. Computerization of TTE lobbies, HHT to TTEs- Various measures including Intensive Check Posts (ICPs) to combat ticketing frauds and ticketless travel.

 Categorization of Railway stations depending upon Passenger Revenue.

 Halt Policy.

 Passenger Amenities, Adarsh stations, Minimum Essential Amenities, Recommended and Desirable passenger amenities depending upon classification of stations, Amenities under MPLADS/Sponsorship, Works Programme, etc.

 Station Redevelopment, IRSDC, RLDA, Station Development jointly with Ministry of Tourism.

 Complaint Management- Role in Railways, Rail Madad.

 Passenger Profile Management – Its uses and further improvements

 Artificial Intelligence and Data Analysis in Railways

 Digitization in Railways. Payments through digital medium (Various modes)

 IRPSM – Working Passenger Amenities Items.

 Integrated on-board services, Bedroll distribution in AC coaches, cleanliness of coaches, On board supply of Newspapers, magazines, toiletries etc.

 Public-Private Partnership (PPP) schemes, Pay and Use toilets (Deluxe as well as Normal), Retiring Rooms, Waiting Halls, Beautification of Stations, Station Cleanliness.

 Train Enquiry System, National Train Enquiry System (NTES), Integrated Train Enquiry System (ITES), POET/Touch Screen, 139, etc.

 Customer Care Training- A more customer friendly attitude among the frontline staff, On Job Training.

 Commercial publicity & Non-Fare Revenue- Policies and implementation on Zonal Railways.

 Classification of Revenue

 Apportionment of Revenue

 Strategies to enhance Sundry earnings, Parking Contracts, Cloak Room Contracts, ATMs & various Kiosks.

 Luggage & Parcels – Rules of acceptance, booking, overloading, carriage and delivery of luggage and parcels, advance Booking of Parcels, Kisan Parcel Special Trains, e-Commerce in Parcels, Modified Comprehensive Parcel Leasing Policy of leasing of Parcel Cargo Express Trains, Parcel Management system (PMS), Railway Mail Service.

 Arbitration Mechanism for various Revenue contracts.

 TIA Inspection

 TAMS

 Door Step Banking

 Cash in Transit.

  ALSO SEE